A Personalized Mail item will be returned to the sender with the corrected address if:

• the item carries the correct ADDRESS CORRECTION REQUESTED – RETURN POSTAGE GUARANTEED postal indicia as shown below;
• the item is addressed to an address which has a Change of Address Notification (COAN) in effect for the addressee; and
• the addressee has consented that Canada Post provide their new address; and
• only one return address appears on the outside of the Item and that address is Canadian.
  

The sender will be charged the applicable Address Correction price for each Item returned and corrected.  Refer to the Addressed Admail Price Sheet.

If there is no Change of Address Notification (COAN) in effect for the addressee, the Item will be returned to the sender without a corrected address and charged the applicable Return to Sender price.  Refer to the Addressed Admail Price Sheet.

If there is no Change of Address Notification (COAN) in effect and if the Item does not bear the correct ADDRESS CORRECTION REQUESTED - RETURN POSTAGE GUARANTEED postal indicia, the item will be treated as undeliverable and disposed of or recycled, as determined by Canada Post.

If there is a Change of Address Notification (COAN) in effect for the addressee but the addressee has not consented that Canada Post provide their new address, the Item will be forwarded to the addressee at the new address at no charge to the sender.

Addressed Admail Items carrying any endorsement other than the ADDRESS CORRECTION REQUESTED - RETURN POSTAGE GUARANTEED postal indicia provided by Canada Post will not receive the Address Correction service.

Note:
Items bearing the name of the addressee followed by the words “or Occupant” or similar wording, or Items bearing a non-personalized descriptor, including “Occupant”, will not receive the Address Correction service.  In such cases, the Item will be delivered to the original destination address.

** The Address Correction service in not available for Dimensional Addressed Admail or metered Items.  Such items will be treated as undeliverable.

An undeliverable Personalized Mail Item will be returned to the sender if:

• the Item carries the correct RETURN POSTAGE GUARANTEED postal indicia as shown below;
• the Item is addresses to an address which does not have a Change of Address Notification (COAN) in effect of the addressee; and
• only one return address appears on the outside of the Item and that address is Canadian.

The sender will be charged the applicable Return to Sender price for each Item returned.  Refer to the Addressed Admail Price Sheet.

Items without a Change of Address Notification (COAN) in effect for the addressee or the correct RETURN POSTAGE GUARANTEED postal indicia will be treated as undeliverable and disposed of or recycled, as determined by Canada Post.

Note:
Items bearing the name of the addressee followed by the words “or Occupant” or similar wording, or Items bearing a non-personalized descriptor including “Occupant”, will not be returned to the sender.  In such cases, the Item will be delivered to the original destination address.

*  The Return to Sender service is not available for Dimensional Addressed Admail or metered Items.  Such items will be treated as undeliverable.